Customer Comments

The Dolphin Team at Shamba 2015 At Dolphin we have a fast growing reputation for our excellent level of customer service. We take great pride and satisfaction in looking after our customers by giving them the service they deserve.

All of our staff appreciate what a large investment purchasing a motorhome can be and we simply 'treat all of our customers how we would like to be treated ourselves'. Our help and advice is always available before and after you have taken delivery.

Our aim is not just to sell one vehicle but to look after our customers enough that they will want to come back to Dolphin time and time again. To do this, we need to give the best possible level of customer service and to be better than any of our competitors.

Below are just a few examples of letters we have recently received from some of our satisfied customers:

2017

Many thanks to Cheryl for helping us to navigate our way through the NEC Motorhome Show over the phone. She was able to help crystallise our requirement for a new Motorhome and to recognise value. As a result we came back to Dolphin the following day and purchased a new Elddis Envy!  

Hi Cheryl

Thanks for your message. Everything is great with our Auto Sleepers Windrush - we all love it. We are also very impressed with the service you and your team have provided. You have sorted any issues we have had very efficiently (not many) and with great courtesy which is rare these days.

Thanks very much for the call

Best wishes Neil & Gabby Harrison

To all at Dolphin Motorhomes, 

Thanks to Cheryl and the Dolphin Team, we are once again thrilled with our new Elddis motorhome. This is the third van we have bought from Dolphin and each time the help and explanation given has been second to none. 

We cannot thank everyone enough for their help over the years. We hope to have many miles of enjoyable travel - thanks to Dolphin. 

Pauline and Tony Jones 

2016

Dear Graham, I just want to say how really lovely your dealership is.

We have the Dolphin Elddis Envy195 that is fitted with a Dometic awning. Whilst away, we found difficulty erecting the awning so while we were on the Isle of Wight I rang Dolphin and the suggestion was that we could call in at the Southampton branch as we came off the Portsmouth ferry.

Despite it being a late Friday afternoon by the time we reached Dolphin, the chaps were wonderful. They took our motorhome and no less than three of them talked us through the awning procedure particularly fitting the rafter bar.

No one made us feel pests or inadequate - they were really helpful and polite.

Please would you pass this big thank you on to the "big boss" and also to the men at the Southampton branch. Please, even if you get bigger and bigger, try not to lose this personal touch that is second to none.

Margaret Dickinson

We recently purchased a new motor home from your Bournemouth branch and have nothing but praise for your sales and service team. From the moment we visited the showroom we had exemplary service and consideration and would highly recommend Dolphin Motorhomes to anyone who wished to buy a motorhome.

Martin and Vivienne Buse

 

Dear Cheryl and Staff,
Many thanks for your hard work in preparing our, new to us, Auto-Trail Cheyenne.
We would also like to thank you for your honesty and friendlyness.
Alan & Maggie Spencer

Morning Cheryl,

Many thanks for your message in regards to the Motorhome purchase.

Yes we are extremely happy with the van and the after service. We have been in a few times to Christchurch for a few tweeks, but all been handled with the utmost professionalism.

Thank you for your superb attention to detail and all the help, we will be recommending you & your company to all family and friends,

Thank you again,

 
Janet Mallorie

Hi Graham,

just wanted to drop you a line to say thank you very much for helping us achieve our dream of owning a motorhome, we are very pleased with the service received and have nothing but high praise for your entire process from start to finish.

It's not often you get excellent service throughout these days but we feel you have achieved this and wanted to express our gratitude.

Many thanks

Mark James

Dear All at Dolphin,

I would like to take this opportunity to express my heartfelt thanks to all at Dolphin Christchurch for their courtesy, professionalism and overall enthusiasm ensuring that my experience with Dolphin has been first class. Please be assured that I will have no hesitation recommending Dolphin in the future.

Yours sincerely
Adrian Cherrett

Pat Alan Teddy Letter

2015

Hi Ryan

Just a quick note to thank you personally for picking us up at the station and for looking after us at Dolphin last Friday.

We would also like to take this opportunity to give Dolphin Motorhomes some positive feedback as we found everyone that we dealt with at Dolphin the Hampshire branch courteous, helpful and professional at all times. We are delighted with our purchase and are looking forward to years of happy motorhoming.

Best regards
Diane and David Draper

To all at Dolphin

Sorry for the delay but I would like to say a hugh thank you for a great weekend at Shamba, it was brilliant, it brought back many great memories as we had many holidays at Shamba when I was a kid, it was also a great way to spend my Birthday especially when I found Mr Emery had put a Birthday banner on the van, thanks Graham!!! but seriously, it's those little things that cost so little but mean so much when it comes to customer service. Josh, you and your team worked really hard to create a great weekend and customer experience, it really worked well and I am sure this will be repeated in your customer feedback from the event.

Thanks again
Patrick & Tracy Worth

Well where do we start? Over the years we have purchased numerous motorhomes from a number of dealers throughout the country but none have ever matched up to Josh and his teams in Christchurch and Southampton.

The benchmark for any company is how they deal with a problem if one develops. With Dolphin Motorhomes they never make it feel like a problem. The level of service is just unbeatable and nothing is too much trouble.

We have now purchased three motorhomes from Dolphin Motorhomes. Two were bought from their Christchurch branch where Andy, Rob and Graham look after you with the attention you do not expect nowadays, and to top it off they are really nice guys! We have just taken delivery of our new Auto-trail Apache 634, which we purchased from their Southampton branch. This was handed over to us during their busiest period as they were preparing for their unmissable annual show at Shamba Holiday Park. Despite this Cheryl still gave us her full attention and stayed until late into the evening to ensure we were ready to take delivery in time for us to join the party atmosphere at Shamba. Cheryl has kept us informed every step of the way from order to delivery and as with all of the Dolphin staff went out of her way to ensure everything was trouble free. She gave us some of the best and most honest advice we have ever had and the experience was honestly unbeatable. Mike carried out the handover of our new motorhome, which was very thorough and informative. We thank him for his patience and unrushed attitude, even though it was late in the day. It was without doubt the best handover we have ever had.

We must finish with a word about the annual weekend spectacular, which Dolphin Motorhomes host at Shamba Holiday Park in St. Leonards, Ringwood. If you are thinking of buying or changing your motorhome it is a chance to view over 80 of them at your leisure. The team put so much effort into making it a real highlight to the season and it is a definite favourite of ours. There are a host of events ranging from a dog show, bouncy castles and games for the kids to a BBQ and evening entertainment for the adults. There are also the fantastic facilities of the Shamba Holiday Park, which includes a swimming pool and is one of the best run and cleanest parks we think you will find.

Thanks to Josh and all the team for another great show. It looks hard work for everyone but you all still seem to enjoy it and make it great fun for all. It really is appreciated and we look forward to next year.

Fred and Elaine Dumbleton July 2015

Ryan

Sarah and I just wanted to pass on our thanks and appreciation for the service we have received from you from the first contact and conversation in late May to todays collection of our new motor home, you have been professional, curious and extremely helpful.

We have purchase other motorhomes and caravans in the past and must say this is by far the best service we have received from any of you potential competitors you have made the whole process very pleasant in deed please pass this on to others in the office involved in the transaction we are extremely pleased with the motorhome, it have been prepared to a very high standard and everything we discussed was taken care of.

We need not look any further in a few year when we trade up, we will certainly be touch with you then

Colin & Sarah Huckwell

I would like to congratulate the Christchurch sales manager, Andy Diggle on his superb customer service and attention to myself as a purchasing customer. His attitude to solving the minor problems that needed fixing on our purchased Auto-Sleepers from his dealership were superb. nothing was too much. Andy is a credit to your company and I will certainly go back when we decide to upgrade our motorhome.
Many thanks Andy,
brgds Allan and Isabel Pook

I would like to thank Steve Barnes for the service he gave to us in the purchase of our Autotrail motorhome. He was very attentive in all aspects concerned and even stayed late on the day of our pickup as we got delayed on the way down from Scotland.

Steve still gave first class service at this point even after closing time on a Friday night he did not rush us in any way nor did Mike who done the handover when we eventually arrived at the showroom. Mike even took us to the campsite were we were staying the night in order to get us there quicker than using the sat nav. We did have to return the next day to have a few small items sorted and again we were given first class service from Graham who put everything right and went over some things that we had forgotten how to operate.

In fairness to all staff I would certainly recommend to anyone thinking of purchasing a motorhome to do so from Dolphin if they want first class service.

Deirdre Kelly

Andy, Rob

Just a very quick line to say thank you both for your help with the purchase and acquisition of the SEA motorhome.

The level of service has been first class and we both appreciated Rob’s time during the induction/handover on Friday.

Thank you both again and best regards,
Ian & Anita Coates

Hi Graham

Just to say thank you for everything you done yesterday and thank Nick and Paul too. We where so pleased with everything and excited that we forgot to change the gas bottles over but that's no problem we will buy 2 new ones and will be telling all our friends and family how great you where.

With thanks Jim & Rosie

2014

Dear Mr Willis

At the end of last year we decided to look at and perhaps buy a motorhome, and chose three dealers in Southampton to visit. The first one we came to was Dolphin Motorhomes. We are very glad we went no further!

We found your salesman, Steve Barnes to be helpful and informative, and we did not feel pressurised in any way. He showed us the Autocruise Stardream which was exactly what we were looking for. We decided to buy it.

We collected our motorhome today, and felt that we must write to compliment your entire staff on their efficient and delightful handling of the handover. Nothing was too much trouble, and the motorhome had been prepared to a very high standard.

We will not hesitate to recommend your company on its excellent customer service.

We are excited with the prospect of many happy hours travelling in our new motorhome.

Yours sincerely
David and Paula McVittie

Dear Cheryl
Thank you and all at Dolphin for a super weekend. Sue and I thoroughly enjoyed ourselves and it was a pleasure to catch up with you and all the team. You were wonderful hosts. I know you were busy people but that didn't get in the way of the relaxed and happy atmosphere that was the hallmark of the weekend. For we relative newcomers to this way of life, the weekend provided a great opportunity to meet a good variety of people and so increase our knowledge and understanding of the assorted arts. It also provided a good opportunity to gather our thoughts for our forthcoming extended road trip to the far north.

We also enjoyed our stay at BoB where we were very well looked after by the new owners. All your guests that we met were very positive about Dolphin and we all enjoyed ourselves greatly.

I do hope you felt you had a successful weekend. You certainly deserve to. Please would you pass on our thanks to all your excellent team for their kind hospitality. We had a great time.

Best wishes
Charles Stuart

Hello Graham,
Many thanks for your email. Sorry for the late reply but we are making the most of our new found freedom!!!
The"bus" is wonderful - I wouldn't go back to a touring caravan now that we have sampled the delights of motorhoming. Within 5 minutes of arriving on site we have the kettle on and are relaxing. No going for water, no connecting the waste, no levelling..........the list is endless!!
Cassie, our greyhound, just loves it and travels on a cover that is positioned between the two front seats and is no trouble at all. It's lovely driving it too, as you are quite high up and can see more of what is going on. I could do with my arms being 6 inches longer for the handbrake though!
All in all we are more than pleased with our purchase. The long journey to Southampton from Southport to get our motorhome was worth it too. We were both very impressed with the service we received from Dolphin Motorhomes. Nothing was too much trouble for you and everything was explained to us in a way that even I could understand.
It was really nice of you to book us on to that local site for the first night too.
Once again thank you so much for making us feel special on what was a really special day for us.
We will certainly recommend Dolphin Motorhomes and yourself to anyone who is interested in purchasing a motorhome.
If there is anything we can do to promote Dolphin Motorhomes please do not hesitate to ask.
Regards,
Margaret Dickinson & Terry Fellows

Dear Mr. Willis,
On Friday 5th September, 2014 my partner and I visited your Southampton showroom to view a Bessacarr motorhome. The idea was to confirm in our own minds that we didn't want to purchase this make and to confirm that a Hymer was the way forward for us. We found that your policy (as we understand it) of leaving your motorhomes unlocked so prospective customers can browse at their leisure and view various makes etc a most relaxing experience. No pressure from sales staff and only when we had some questions did we seek assistance. This is when we met Graham, a most charming and amusing chap who was able to answer our questions without hesitation and accurately.
To cut a long story short we returned on the Saturday, had a test drive, asked more questions and decided to purchase the vehicle. We collected it on the 10th October (our choice of date) and met Mike who spent sometime explaining the workings of the motorhome.
Last weekend was our first trip away in it, and other than a couple of hiccups, a good experience.
We would like to thank Graham and Mike, through you, for their help etc.  It truly was a pleasant experience and they are to be commended.
Thanks once again,
Roger and Ann

We have just collected our motorhome from your Southampton branch, where we received the most excellent service from start to finish. The whole team especially, Graham, Tom, Cheryl & Mike were very helpful, professional & have to say we have not experienced service like that before when buying a vehicle, FIRST CLASS.
Thank you very much. Tiffany & Rob, the very happy campers!!!

Hi Cheryl, Josh, Tom and staff
Thanks once again for your excellent service and help in the purchasing of our second motorhome from you our Autotrail Tracker FB, we are very much enjoying it thanks. Special thanks to Cheryl for all her help and Mike for the excellent handover look forward to seeing you all again soon
Many thanks Gary and Tina Boyd
PS. Thank you Alishe for all the cups of coffee

We just want to say thanks to Mike and the team for the excellent handover yesterday. All too often you read and hear about the aweful handovers to customers and the poor after sales service. This does not happen at Dolphin. From Tom telling us about the Swift to driving away yesterday Dolphin have been brilliant.

Best regards
Margaret and Garry G

Older

Cheryl and Mike have both been very professional, knowledgeable and helpful. We have now purchased 2 vans from Dolphin.
Thankyou! - Alan Hinton

First class no improvements needed, just so glad we found you! - Mr & Mrs Hatwell

Felt really comfortable visiting your premises, were given plenty of time to view vehicles with no pressure applied by sales staff. Also the experience at handover and with service staff was second to none. Great company to deal with!
John Vaughan

Great service, will come to you when we want to update.
Many thanks Josh, Great motorhome. - Gary Twyman

Always helpful & prompt to answer queries. Excellent after sales. - Rick Sterne

Absolutely delighted with the care, intrest and help given by Cheryl when buying and collecting our motorhome. Aftercare service has been fantastic and motorhome a dream! - Caroline Gill

Excellent personal service. Cannot criticise any aspect of the purchase of my motorhome, superb! - Pat Davies

We were very satisfied with the service we were provided with which was far superior to any we have had in any other motorhome business. - Sue Harris

Because Dolphin have always gone out of their way to insure we got the right van and sorted any problems we have no need to go anywhere else. - Barry Page

We are extremely pleased with out purchase and would recommend Dolphin to our friends. - Chris Pennicott

We have brought 2 motorhomes from you & have no hesitation in doing so again. All staff are friendly and helpful. - David Hughes

Our first motorhome and we are very pleased we chose your company. The whole experience has been first class on all aspects. - Barrie Wrankmore

Great service sorting out electrical problems, a pat on the back to Tom & Graham. - D.Phillips

Graham was the perfect salesman, polite not pushy and Mike was the perfect person for showing the working of the motorhome, every little detail was shown so when we went away with it it was like we had it for years!
We were well impressed. Thankyou. - Sue Bailey

Excellent service from all staff both on telephone and in person. Always made welcome and nothing is too much trouble - Mr & Mrs Brace

Graham Emery, outstanding care and professionalism. Also the workshop staff & big thankyou to all at Dolphin.
- D.Grice

Hi Cheryl

Just writing to say how we are truly enjoying our Autocruise Rhythm.

Our first short break to Winchester with friends in their Autosleeper Warwick last weekend was great, despite the weather

We wish to express our gratitude for the meticulous attention given to our snagging list, enhancing our pleasure and pride in owning the vehicle

Please would you convey our thanks to all staff who prepared the motorhome and a special thanks to Mike too, for the thorough and comprehensive "hand-over"

We will certainly have no reservations in recommending Dolphin Motorhomes and quite expect to return again sometime

Kind regards
Steve & Brian

Josh, Tom & the Dolphin Team

Just a quick note to thank and congratulate you all on your recent off-site open event at Shamba Holiday Park. Sarah & I were lucky enough to be able to join you guys for the weekend, and what a friendly, informal and relaxed event you put on, despite the weather!

As we have come to expect from Dolphin the advice, service and organisation were first rate and we would like to thank you all for a thoroughly enjoyable weekend. As you are aware we were unlucky enough to suffer a few mishaps with our bus whilst we were with you. The help and reassurance were a credit to your exceptional customer service, and the way that you as a group dealt with our runaway awning, leaking window etc was first rate. The subsequent repairs were promptly dealt with and coupled with your reassuring updates on the progress of these repairs, the whole process was completely stress-free thanks to the professionalism of you and your staff.

Sarah & I would like to send you a huge heartfelt thank-you for all that you have done, the customer service that you provide is exceptional on every level.

Kind regards and very many thanks
Phil & Sarah Hobby

I've owned a caravan from new for the last nine years and had considered changing to a motorhome several times, but always ended up talking myself out of it.

Then something that happened to my neighbours changed my mind. They were touring in Bournemouth and returned to the van one morning to a strong smell of gas. They spoke to Dolphin Motorhomes in Southampton and explained the problem...

Sheila Radcliffe

Extract from a letter published in Practical Motorhome Magazine - see News Section for full letter

Dear Cheryl
Sue & I are delighted with our new Bessacarr and wish to thank you and your team for your patience during our extended house move, as well as the way in which the sale, backup and handover were carried out. It has been a good experience and one that we will both look back on with pleasure as we start our new way of life with Bessie

Very best wishes Tim & Sue Markovits'

Dear Cheryl
... thanks for putting up with us, ten out of ten for your patience we really appreciate all of your help!!

Kind Regards - Carly & Natalie

To Josh
...with many thanks for all your help regarding the purchase of our Bessacar . I greatly appreciate the way you dealt with the sale and for your on going help and support.

Best Wishes - Stuart Copeman

Dear Dolphin Team
...We are new to owning a motorhome and the Romahome product and design is excellent. Cannot praise your staff and products enough.

Best Wishes - Mr Kilfoyle

Dear Dolphin Team
...We were very happy with the whole transaction and would like to say that we were made to feel very welcome on all of our visits. Thank you.

Keep up the good work - Mr & Mrs Barnes

Dear Josh
...All personnel that we met at your Hampshire showroom were pleasant and helpful and we really enjoyed doing business with you. You were also better value for money compared to all the other dealers we visited.

Kind Regards - Mr & Mrs Masters

To Dolphin
...We would like to take this opportunity to thank everyone for their help and kindness to us on our many visits. We feel we have been treated more like friends than customers!! We will be back to see you when we are ready to upgrade.

Pam & Peter Shears

Dear Tom
...Very impressed with the way you handled the whole procedure, keep up all your good work!!

Best Wishes - Mr & Mrs Fancy-Boast

Dear Dolphin Team
...hope you are enjoying the summer, doubt it, as no doubt you are too busy looking after customers just as you have me. This is my chance to say a big thank you for all your help and support.

From - Dennis Smith

Dear Cheryl & Team
...thanks for all your help. We were all made to feel very welcome and everyone we dealt with were so helpful.

Many Thanks - John, Sheila & Reggie

Dear Dolphin Team
...I was very impressed with the friendly and helpful attitude as some other dealers have made me feel a nuisance, but nothing was too much trouble for Dolphin's.

Kind Regards - Miss Dunsden

Dear Dolphin Team
...Thank you to all the staff in helping us purchase our second vehicle from you. We are delighted with it and look forward to covering many more miles

Ken & Louise Topping

Dear Dolphin Team
....All of your staff were very welcoming & nothing was too much trouble.

Mr & Mrs Alexander

Dear Josh
...As usual your company and staff were very efficient and friendly to deal with following my fourth vehicle from you.

Keep up the good work - Gary Shaw

Dear Dolphin Service Team
...May I express my thanks to your service department for their excellent after sales service. Nothing is too much trouble.

Lin Corden

Dear Cheryl & Kay
...Having bought many vehicles over the years we could never have dreamed it could be such a pleasant experience!!

Brenda & David Wilkinson

Dear Josh
...Dave and I just wanted to thank you and your team for the excellent service we received from you in purchasing our first motorhome.
All your staff were extremely helpful and nothing was too much trouble. You gave us so much time and patience without hurrying or pressurising us which is so rare in this day and age. We will have no hesitation in recommending you to any friends or relatives!!

Many Thanks - Dave Turnbull & Joy Hill

Dear Dolphin Team
...Sorry I haven't contacted you earlier, but I just wanted to write to express how pleased I am with your service and our new Romahome Outlook.

Margaret Russell

To All Dolphin Staff
...Thank you for a lovely experience this morning. I haven't got over the excitement just yet, that's what you get when you're a silly old sod!!

Kind Regards - John Hegerty

To Josh
...May my wife and I express our thanks for all your help when we collected our Starfire on Monday.

David Braziel

To Dolphin Team
...It has been a pleasure dealing with you, especially as you looked after me and gave me such a good deal. Dolphin has my vote!!

Kind Regards - Janet Dunn

Dear Dolphin Team
....We really are so happy with our Romahome Outlook, money very well spent. Thank you for everything!!

Mr Hawkeswood

To Josh & Staff
...Doing business with you has been a wonderful experience. We both had doubts that such good people still existed.

Keep up all your good work - Brian & Eileen Smoker

Dear Josh, Tom & Kay
...My wife and I are very satisfied with the vehicle and your staff, we have experienced no problems so far, but at least we know we have your back up if we do!!

Best Wishes - Mr & Mrs Mitchell

Dear Sir
...I would like firstly to say how impressed I have been with the service received from Dolphin. Thank you to Cheryl for all her help - nothing was ever too much trouble, she has a real genuine nature and is an asset to your company.

Many Thanks - Lin Corden

Dear Cheryl & Dolphin Staff
...All we can say is Cheryl was really helpful, friendly & efficient and your after sales department has been outstanding!!

Kind Regards - Mr & Mrs Edwards

Dear Dolphin Staff
...Many thanks for all your help and advice in helping us purchase our first motorhome. We are both very impressed with your company!!

Kathy & Adrian Penny

Dear Cheryl & Kay
...We were very well looked after and all our queries were answered, excellent service.

Thanks Again - Mr Saint

Dear All Dolphin Staff
...All of your staff are lovely and pleasant and don't pressure you. It was a pleasure to deal with you and I am absolutely delighted with my motorhome.

Mr & Mrs Maguire

Dear Dolphin Team
...This motorhome was the fourth bought from a dealer and I can only say that Dolphin's have restored my faith in purchasing from a dealership. Service has been excellent!!

See you Soon - Mrs Gully

Dear Dolphin Team
...Very satisfied. We found your staff very helpful & knowledgeable. We are sure that if we had any queries or problems in the future we would get excellent service from Dolphin.

Best Wishes - Mr & Mrs Haines