COVID LATEST - Dolphin closed until Monday 12th April
Following the recent government announcement and in-line with NCC (National Caravan Council) guidelines, Dolphin Motorhomes is currently closed and will remain so until Monday 12th April.
However, we have a small team of staff working behind the scenes to cover sales and service enquiries. Unfortunately, both our vehicle showrooms and display areas cannot be open to the public until further notice. We will, however, have sales staff working onsite at both branches so all customers are welcome to contact us via phone or email with your enquiry and we will be available to send vehicle videos and process remote sales.
Service bookings from January have been cancelled. We will of course contact all relevant customers as soon as we return to work to reschedule appointments. We are very sorry for any inconvenience.
For all customers who have purchased a vehicle which is currently on site, we will be in touch with regards to collection options and dates. For all customers who have any new vehicles on order with us; Auto-Trail, Bailey, Elddis, Camper King and Swift have all confirmed the factories will remain open for production and we will of course keep you updated with your motorhomes progress.
If you need to speak to any of our team, please email
email@example.com or call either branch number and we will do our best to help you.
Southampton: 02380 406777
Christchurch: 01202 479444
We are operating at a reduced but safe level and we ask you not to visit our sites but to instead contact us via email or phone. We hope you all stay home, keep safe and well and we look forward to seeing you when we are back up and running.
The Dolphin Team
Working Safely during COVID 19
These are our latest guidelines working safely through COVID-19 which we will follow when we re-open on Monday 12th April.
However, we are taking the threat of COVID-19 very seriously and are following strict 'working safely during COVID-19' guidelines to ensure that our dealerships are safe for all customers and staff.
Before reopening, we carried out comprehensive risk assessments of both our sites and produced a detailed reactivation plan. This included the following:
7 step protocol for all customers and staff when arriving and during the day whilst at our premises.
- Daily deep cleaning and sanitisation procedures for all our showrooms, offices, toilets and vehicles with heavy investment in suitable cleaning products and equipment.
- Implementing various measures to improve social distancing and limit multi-touch surfaces (i.e – revised staff break areas, revised customer waiting areas, removal & respacing of some desks, automated showroom lighting etc)
- Phasing staff returning to work with various induction training for our new operating procedures.
Although we are open, in the interests of all our customers and staff, we will be operating on an appointment only basis (sales & service). This is to control the number of people we have on our premises at any one time.
On arrival, we kindly ask all customers to pull up and wait at the barrier where a member of our staff will run through our safety protocol. This includes immediately washing your hands, putting on gloves and then applying hand sanitiser onto the gloves plus we will then provide a safety mask.
If you wish to use your own gloves and mask this is of course fine, but we would still need you to immediately use our hand sanitiser.
Our opening hours are as follows:-
- Monday to Friday: 9:00am to 6:00pm
- Saturday: 9:00am to 5:00pm
- Sunday: Closed
- Monday to Friday: 8.30am to 5.30pm
While You Wait Service Bookings/Appointments
Having enjoyed seeing our customers returning for service bookings, sadly we will need to avoid while you wait service bookings wherever possible.
Instead we encourage all service customers to drop their motorhome off and leave it with us and not to wait at our premises whist work is carried out.
For smaller jobs or for customers travelling a long distance, we can of course still provide a waiting area which has been reduced to adhere to social distancing measures.
Sales Appointments / Viewings
In normal circumstances we have always unlocked all of our motorhomes for customers to view in relaxed surroundings. However, sadly this is currently no longer possible.
For all customers who have made/want to make a sales appointment, please can we ask you to choose up to five motorhomes and make us aware of these before/upon arrival. We can then open all of these up for you when you arrive and leave you to have a good look round in your own time. Because all motorhomes that have been viewed will need sanitising each day, we hope you can understand the need to limit the number of vehicles available to view.
As another option if you would like us to e-mail you a B2see presentation video or Facetime for any of the motorhomes you are interested in, please let us know and we can send this to you before you visit.
To Make a Sales & Service Appointment/Booking
If you would like to make a sales or service appointment/booking, please feel free to contact us:-
- 02380 406777 (Southampton branch)
- 01202 479444 (Christchurch branch)
- firstname.lastname@example.org (both branches)
- email@example.com (both branches)
Due to social distancing and unaccompanied test drive issues, we are currently facing complications with offering test drives. However, we are awaiting further guidance and will update customers when each sales appointment is made.
As we are a family business and have built our reputation on personal service and relations, all of these new measures are a very different way of working for all of us. We apologise for this in advance and for the lack of flexibility following these new guidelines bring.
We would ask that all visitors please support our staff in making our premises as safe an environment as possible. We have had some really positive feedback from our customers who have visited us in the past month and we hope that this continues.
We look forward to welcoming all customers back to our premises and seeing you soon.
The Dolphin Team