Working Safely During COVID-19

We are pleased to announce that both our branches sales and service departments have reopened and we are happy to welcome you back in branch.

However, we are taking the threat of COVID-19 very seriously and are following strict 'working safely during COVID-19' guidelines to ensure that our dealerships are safe for all customers and staff.

Before reopening, we carried out comprehensive risk assessments of both our sites and produced a detailed reactivation plan. This included the following:

Appointments Only

Although we are open, in the interests of all our customers and staff, we will be operating on an appointment only basis (sales & service). This is to control the number of people we have on our premises at any one time.

On arrival, we kindly ask all customers to pull up and wait at the barrier where a member of our staff will run through our safety protocol. This includes immediately washing your hands, putting on gloves and then applying hand sanitiser onto the gloves plus we will then provide a safety mask.

If you wish to use your own gloves and mask this is of course fine, but we would still need you to immediately use our hand sanitiser.

Opening Hours

Our opening hours are as follows:-

Sales

- Monday to Friday: 9:00am to 6:00pm

- Saturday: 9:00am to 5:00pm

- Sunday: 10:00am to 4:00pm

Service

- Monday to Friday: 8.30am to 5.30pm

While You Wait Service Bookings/Appointments

Having enjoyed seeing our customers returning for service bookings, sadly we will need to avoid while you wait service bookings wherever possible.

Instead we encourage all service customers to drop their motorhome off and leave it with us and not to wait at our premises whist work is carried out.

For smaller jobs or for customers travelling a long distance, we can of course still provide a waiting area which has been reduced to adhere to social distancing measures.

Sales Appointments / Viewings

In normal circumstances we have always unlocked all of our motorhomes for customers to view in relaxed surroundings. However, sadly this is currently no longer possible.

For all customers who have made/want to make a sales appointment, please can we ask you to choose up to five motorhomes and make us aware of these before/upon arrival. We can then open all of these up for you when you arrive and leave you to have a good look round in your own time. Because all motorhomes that have been viewed will need sanitising each day, we hope you can understand the need to limit the number of vehicles available to view.

As another option if you would like us to e-mail you a B2see presentation video or Facetime for any of the motorhomes you are interested in, please let us know and we can send this to you before you visit.

To Make a Sales & Service Appointment/Booking

If you would like to make a sales or service appointment/booking, please feel free to contact us:-

- 02380 406777 (Southampton branch)

- 01202 479444 (Christchurch branch)

- sales@dolphinmotorhomes.co.uk (both branches)

- service@dolphinmotorhomes.co.uk (both branches)

Test Drives

Due to social distancing and unaccompanied test drive issues, we are currently facing complications with offering test drives. However, we are awaiting further guidance and will update customers when each sales appointment is made.

As we are a family business and have built our reputation on personal service and relations, all of these new measures are a very different way of working for all of us. We apologise for this in advance and for the lack of flexibility following these new guidelines bring.

We would ask that all visitors please support our staff in making our premises as safe an environment as possible. We have had some really positive feedback from our customers who have visited us in the past month and we hope that this continues.

We look forward to welcoming all customers back to our premises and seeing you soon.

Best wishes

The Dolphin Team

Date created: 03 Jul 2020